Enjoy the convenience of free shipping directly to your door in the United States. Your order will be delivered swiftly within 2-6 business days, so you can shop now and relax.
*Please check our Shipping Policy for more details.
We offer a 30-day price guarantee for all products purchased on UGREEN NAS official website (ai.ugreen.com). If you find the same model available at a lower price on this website within 30 days of your purchase, we will refund the difference.
Important Disclaimer: This guarantee does not apply to special offers (such as cashback, bonuses or bundled offers), out-of-date or second-hand items, prices offered by third parties, or unauthorized distribution channels.
We guarantee this product with a 2-year warranty against manufacturing defects. We cover all malfunctions caused by material or workmanship issues under normal use. Please note that accidental damage or improper care is not covered.
*Please check our Warranty Policy for more details.
You may return your purchase for a full refund or exchange within 30 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value. Please note that items must be unused and returned in original packaging with all accessories.
*Please check our Return Policy for more details.
US:
Submit a technical support ticket for setup errors, connection failures, hardware faults, or problems that require logs and screenshots. Use 24/7 website live chat for immediate general assistance, call +1 (888) 820-8830 from 8:00 a.m. to 5:00 p.m. PST, Monday through Sunday, or email service.nas@ugreen.com for non-urgent questions. Tickets and emails can be submitted at any time, but this page does not publish a guaranteed response or resolution time.
Include your NAS model and serial number, UGOS Pro version, client or app version, client operating system, connection method, exact error message, when the problem began, recent configuration changes, steps to reproduce it, and troubleshooting already attempted. Attach relevant screenshots or logs; for a warranty request, also include the purchase channel, purchase date, and proof of purchase. Do not submit passwords, recovery codes, encryption keys, or unrelated personal files.
Submit a technical support ticket before returning any hardware. UGREEN must diagnose the issue, confirm warranty eligibility, and provide return instructions before a repair or replacement can proceed. Approval is not automatic; the available remedy depends on the cause of the problem, inspection results, warranty status, purchase channel, and region.
Back up all accessible data and remove personal information before returning the device because inspection or repair may erase information stored on it. Do not ship the NAS, drives, accessories, or original packaging until support confirms exactly what must be returned.
