UGREEN NAS Personal Information Processing List

Scenario

Purpose

Field

Creating a local account

To log in to and use the NAS device

NAS device account (administrator account and non-administrator account), password, stored locally

Two-factor authentication for local account (optional)

To receive verification codes via email for login

Emergency verification email address, stored locally

Scanning QR code to log in to TV/PC clients/Identifying NAS devices

To automatically adjust the direction and light of the scanning interface to improve the convenience and accuracy of scanning

Mobile device sensor information, including direction sensor, rotation vector sensor (accelerometer, magnetometer, and gyroscope), and light sensor

Device sensor data on its own does not involve any personal information, nor can it be combined with other information to identify the identity of a specific natural person.

Scenario

Purpose

Field

Using UGREENlink services, the configuration backup and restoration feature, or the SMS alert function for important NAS device information;

or logging into the UGREEN NAS community, UGREEN NAS official website, and other services

Unified login and management, and receipt of important notifications

Phone number (for users in the Chinese mainland) or email address (for users in other countries and regions), verification code, password, avatar, nickname

Password reset verification

To protect account security and verify the user's identity

UGREEN account details, device serial number

Scenario

Purpose

Field

Binding and managing UGREEN NAS devices

To identify the device and associate it with the account, ensure the user can inquire and manage bound devices, and provide warranty expiration reminders

UGREEN account, device model, device system version, device serial number, MAC address, IP address, UGREENlink ID (if the user enables the UGREENlink feature), user-defined device name, device warranty expiration date (visible to administrators only)

Monitoring device status

To ensure that the management rights of the device are allocated appropriately

Device online status (online/offline/sleeping), device ownership role (owner/sharer)

Optimizing NAS devices

To conduct statistical analysis and guide product optimization plans

Collection of device system versions

Scenario

Purpose

Field

Using the WebFind service on find.ugnas.com to search for LAN devices on the same local area network

To ensure accurate and efficient identification of LAN devices for the user's convenience

Device name, IP address, MAC address, UGREEN NAS device serial number, operating system version, device status (initialization status, online/offline state), WOL (Wake-on-LAN) status

Scenario

Purpose

Field

Operations and Security

To ensure the secure and efficient operation of the software and services, and the quality and efficiency of operations

Crash logs, system version, device model, software version number, Identifier for Vendor, Android ID, Open Anonymous Device Identifier, and client logs (which may contain device status and user activity records essential for reproducing issues)

Scenario

Purpose

Field

Technical support

To ensure efficient technical support services, clear definition of permissions, and in-depth issue diagnosis

①UGREEN account and contact information (online customer service for users in the Chinese mainland; email for users outside the Chinese mainland)

②Device information and logs, including NAS device serial number, product model and system version number, client's NAS network connection method, IP address, operational logs (detailing system activities, service logs, error logs, and logs of user-initiated operations such as pages visited, click behaviors, feature usage, session duration, and operation frequency), and client information (including operating system type and version, and software version information)

③Personal files (only with the user's explicit authorization and after the appropriate permissions are granted)

Technical support ticket (for users outside the Chinese mainland)

To provide technical support services

Required: UGREEN NAS device serial number, country/region, issue description;

Optional: client type, client's NAS network connection method (via LAN or internet), issue category, functional module information, nickname and UGREEN account (automatically associated by the system)

Technical support

In-depth issue diagnosis

Personal files in UGREEN NAS devices (only with the user's explicit authorization and after the appropriate permissions are granted)

Scenario

Purpose

Field

Recording login history

To prevent unauthorized access, swiftly identify and respond to abnormal activities

UGREEN account, login time (accurate to the second), operation record (account logins and unbinding actions), location information (accurate to city via IP address), IP address, operating system type (iOS/Android/macOS/Windows), access method (web client or other clients)

Recording login history (UGREEN account)

To prevent unauthorized access, swiftly identify and respond to abnormal activities

UGREEN account, login time (accurate to the second), operation record (account logins and unbinding actions), location information (accurate to city via IP address), IP address, operating system type (iOS/Android/macOS/Windows), access method (web client or other clients)

Trusted device management (manually enabled for local accounts; automatically enabled when the user logs in with a UGREEN account)

To simplify the login process, enable users to manage login devices, and enhance account security

① Trusted device login history, including device model and name, login location (accurate to city via IP address), and last login time;

② Trusted device list

Scenario

Purpose

Field

Enabling and using UGREENlink services (quick and remote connection to UGREEN NAS devices)

To bind the device to the UGREEN account to enable remote connection and access to the device

UGREENlink ID, UGREEN NAS device serial number, IP address, UGREENlink routing port

Generating SSL certificates

To ensure secure connections via HTTPS

UGREENlink or DDNS domain name

Scenario

Purpose

Field

Enabling the App Center feature

To verify device compatibility and provide the user with app services tailored to the user's device model and system version

UGREEN NAS device serial number, device model, system version number, IP address

Filing a complaint or report against a third-party app, or filing an appeal

To receive and handle the user's complaint, report, or appeal requests, and maintain the order of the App Center ecosystem

Reported app name, issue category, description, image evidence (optional), email address

To process the user's request, we may provide the detailed content the user filled in and image evidence to the reported/complained party, provided that we will not disclose the user's email address.

Theater

To provide Library management and cross-platform playback services, enabling you to create and manage your personal Theater and synchronize Library metadata across platforms.

Library account

Scenario

Purpose

Field

Using integrated third-party cloud storage services within UGREEN NAS

To enable users to upload files to third-party drives or download files stored on third-party drives to UGREEN NAS

Third-party cloud storage access token (temporarily stored locally on the user's NAS device upon initial login; retention periods vary by cloud storage provider); file read and write permissions (only required for file uploads, downloads, and synchronization, and do not involve the specific file content)

Third-party applications

To enable users to download, install, and use third-party applications

Installed application name, application version, application basic information (ID, description, icon, and developer)

Third-party agents

To assist users in launching agent frameworks (OpenClaw/Hermes Agent) and integrating third-party models to perform automated tasks and other functions

① Agent framework name and download status, operational logs (running logs within the NAS Docker environment, excluding third-party AI model logs)

② Third-party AI model name and download status

Scenario

Purpose

Field

Backing up device settings (restorable when the user repairs the device or uses it across borders)

To preserve the user's device settings and support the restoration of backup data during device repair or cross-border use

①Connectivity and access: Users and user groups (permissions and advanced settings), file services, device connection data (UGREENlink, DDNS, portal settings), terminal, domains, and LDAP;

②General settings: Time and language, notification settings, network, security configuration, and indexing services;

③System services: System updates

Scenario

Purpose

Field

Inviting users to participate in user experience surveys

To send survey questionnaires

Email address (voluntarily provided by users)

Sending surveys and marketing-related communications

To collect product usage feedback for product improvement and optimization; send marketing communications to users

Email address, UGREEN account

Scenario

Purpose

Field

Participating in the device analysis and improvement program (when the user uses features such as Photos, Music, Docker, App Center, and Cloud Drives)

To analyze product usage patterns, enhance product stability, and develop and improve product features

Account ID, device ID, IP address, device information, location information, network information, performance metrics, page visits, click behaviors, browsing activities, search queries, feature usage statistics, session duration, operation frequency, crash logs,device system version

Scenario

Purpose

Field

Device addition and management

To establish connection and manage cameras

Camera information (IP address, port, ONVIF credentials, RTSP credentials)

Event Receiving

To generate event recordings

Detection results reported by third-party cameras

Local AI detection

To generate AI events and AI notifications

Video file analysis results (intrusion, face, license plate, pet, package, etc.)

Face management

To recognize familiar persons/strangers

Facial images, feature vectors, names labeled by users

License plate management

To recognize familiar vehicles/unfamiliar vehicles

License plate numbers, user-defined vehicle labels

AI search

To enable AI-powered search of recordings

Video feature vectors, tags, timestamps

Remote viewing

To enable remote playback (video streams are relayed via encrypted cloud servers; the relay server does not store video content)

Video stream transmission records (connection time and transmission status)

User Access Control

To enable multi-user access control

Administrator account, standard user account, and permission assignment records

Feature Availability Check

To determine whether facial recognition is supported in the user's region

SN, city-level IP address (web), city-level location information/LBS (app)

Scenario

Purpose

Field

Enrolling Face ID/fingerprint

To store passcode locally for identity verification to unlock the device

Face ID features, fingerprints

Unlocking UGREEN NAS Vault via Face ID/fingerprint

To verify identity and streamline access procedures

Face ID features, fingerprints, authentication results

Scenario

Purpose

Field

Enrolling biometric features

To store passcode locally for identity verification to log in

Facial photos, fingerprint images

Unlocking UGREEN NAS Vault via Face ID/fingerprint

To verify identity and obtain login token

Facial features, fingerprint features, authentication results

Scenario

Purpose

Field

Cloud service usage statistics

To analyze large model resource consumption and service operation status for service management

Token consumption, device ID, software ID, service key

AI Q&A

To generate responses, optimize service experience, and perform necessary maintenance

Query content, feedback description (optional), contact information (optional)

Command control

To execute commands on the NAS device

User commands

Scenario

Purpose

Field

Audio recording/import

To generate voice memo content

Audio data (microphone recordings, imported audio files)

Speech-to-Text Transcription

To convert speech to editable text

Audio data, text content generated by speech-to-text transcription

Speaker recognition

To distinguish different speakers across multiple recordings

Voiceprint features

Content summarization

To automatically generate summaries or extract key points

Transcribed text content

Scenario

Purpose

Field

Feature activation

Feature operation determination and access control

Records indicating whether the feature is used for the first time, feature configuration preferences (enable/disable status of each model, authorization switch status of each tool), and logs that record the running status and execution results of programs

Downloading AI resource packages

To set the default storage path for AI resource packages in subsequent downloads

Local storage path preferences specified by users when they download packages for the first time

Enabling Intelligent Learning

To pre-analyze the content of documents stored on UGREEN NAS and generate semantic indices and document summaries for use by features such as Universal Search, Files, and Uliya Knowledge Base, thereby avoiding redundant data processing

Eligible document content (including images and document summaries in Deep Mode)

Configuring Specific Models

To control the status of each model

Users' choices to enable or disable each model (including Large Language Models, Speech Recognition, Person Recognition, Optical Character Recognition, Similarity and Duplicate Detection, Pet Recognition, and Sensitive Content Detection)

Integrating with third-party cloud-based large language models

To invoke third-party services

API credentials actively configured by users

Using intelligent commands

To control Uliya's tool access permissions

Status of permissions for Uliya to access various application tools on UGREEN NAS

Managing vector data

Used to power AI semantic matching capabilities for Universal Search/Used to find local people photos

Semantic index vector data generated by Universal Search/Facial feature vectors from the Photos People Recognition feature